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Stripe and Intercom Announce Use of ChatGPT in Products and Services

Irish founded tech companies Stripe and Intercom have both announced details of how they are using the latest version of ChatGPT in their products and services.

ChatGPT is a powerful artificial intelligence (AI) system that has taken the internet by storm since its launch in November 2022.

It is an interactive chatbot that can provide fast, human-like responses to questions and can also write essays, scripts, poetry and even jokes.

The company behind the technology, OpenAI, has launched an updated version of the system, GPT-4, which it says will provide more accurate answers and will also be able to respond to both image and text inputs.

Payments firm Stripe says it using GPT-4 in its product ‘Stripe Docs’ which will allow developers to pose natural language queries and receive faster answers.

Eugene Mann, product lead for applied machine learning at Stripe, said, “by integrating GPT-4, Stripe is giving our users the most advanced tools to help them build and grow online.”

Stripe has also partnered with OpenAI to commercialise ChatGPT by providing monthly or usage-based subscriptions and a pre-built payment page.

Meanwhile, Irish-founded software firm Intercom has announced that it has built an AI customer service bot called ‘Fin’, which is powered by GPT-4.

Intercom says that Fin provides accurate answers to customer questions and resolves queries instantly by learning everything it needs from companies’ existing support articles.

Des Traynor, co-founder and Chief Strategy Officer at Intercom, said, “we built and launched great features for support agents using OpenAI’s previous GPT-3.5 release and have been working on GPT-4 through early testing to develop a trustworthy, customer-facing support bot. We’ve seen significant accuracy improvements with GPT-4 that reduced the so-called hallucinations and we’re excited to now start testing Fin with customers and see how well it performs in the real world.”

Source: RTÉ

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