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Fáilte Ireland Launches National Campaign to Address Staff Shortages in Tourism Industry

Fáilte Ireland has launched a new €700,000 national marketing campaign titled ‘Works for Me’ aimed to address staff shortages in the tourism industry and attract more people, across all ages and demographics, to jobs in the industry.  Fáilte Ireland will unveil the multiplatform marketing campaign to representatives of the tourism industry at a special online briefing event later today with over 450 businesses and organisations in attendance.   

The campaign will target new demographics of potential staff, with a particular focus on retirees and parents who, according to Fáilte Ireland’s research, are seeking flexible working arrangements and patterns.   

Pre-Covid tourism accounted for 260,000 jobs in Ireland and in some counties provided as many as 1 in 5 jobs.  

Launching the campaign Fáilte Ireland CEO Paul Kelly said, “tourism plays a critical part in creating sustainable local communities across regional and rural Ireland. It economically sustains infrastructure, businesses, natural environments, arts and culture but the immediate recruitment and skills challenges are inhibiting the sector’s recovery.”   

“There are brilliant career opportunities available across the industry at the moment, and the launch of this campaign will help to drive awareness of the breadth and variety of roles, as well as the flexibility and progression they can offer potential candidates. Tourism is a critical part of the national economy and driving the sector’s future prosperity is a key strategic priority for Fáilte Ireland. We have a comprehensive programme in place to support the industry to address both their immediate recruitment challenges as well as ensuring the sector can attract the talent and skills it needs to grow and thrive into the future.”  

Underpinned by Fáilte Ireland’s most comprehensive research to date on perceived barriers and motivating factors related to undertaking a career in the tourism industry, the new national campaign launched will focus on targeting new demographics and amplify the specific advantages and benefits relevant to them. Almost a third of employees say that having flexible working hours is one of the main reasons for working in tourism and hospitality. For those workers not looking for a job in the sector, almost 50% said they would consider a career in tourism and hospitality if they were offered a predictable working schedule that suits their work life balance.   

Another key element of the awareness campaign is showcasing examples of employers who are successfully making tourism a rewarding and exciting workplace, and those professionals who are thriving in the industry. To coincide with the upcoming summer season the campaign will run across national radio, print, online and social media. A national database of live opportunities in the tourism industry is available at  

Fáilte Ireland’s Director of Sector Development Jenny de Saulles added,  “the current staffing and skills shortage in tourism and hospitality is heightened as we head into the busy summer season, which is often the only time that is feasible for smaller businesses to operate. Fáilte Ireland is working closely with the industry on a range of initiatives to help businesses access a greater range of potential candidates, stand out in a competitive market and rebuild skills that have been lost during the pandemic. The campaign we have devised will be key to unlocking potential staff by showcasing how working in the industry suits a wide range of lifestyles. We know that many businesses across the sector have had good success in hiring these potential employees who are looking for flexibility.”  

To help businesses leverage the campaign and strengthen their own recruitment activities , Fáilte Ireland has developed an extensive Tourism Careers industry toolkit which includes hiring tips from recruitment experts, bespoke digital assets, resources on expert interviewing and staff onboarding and more.  Access the Tourism careers Industry Toolkit here:

Source: Fáílte Ireland

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